• Fully air-conditioned floor in a controlled environment
• Product engineering and test Labs for continuous innovation in products and processes
• Scalable IT infrastructure facility with connectivity
• Dedicated inspection set up for the customer pre dispatch inspection
• Our call centers are equipped with Awaya and NEC Switch having facility of auto calls distribution & MIS generation facilities
• Xtranet is leveraged with 200 Physical Desks with manpower & PC (Networked with updated Security Solutions)
• We have 12 talented Team leader & Team coaches , sparkling pool of 6 Quality auditors & Trainers,
8 Operation & Admin Managers, 3 Quality & Training Managers and 4 skilled Technicians for onsite Support
• Adequate office space of 15000 sq ft. Three call centers - TTCC ( 2000 sq
ft), VCC ( 2000 sq ft) & ACC ( 2200 sq
ft) with required infrastructure for running the center in Bhopal with power
backup.
• Integration with automatic call distribution (ACD), interactive voice response (IVR), and computer
• telephony integration (CTI)
• LAN Setup for entire Network with Switches, Cisco Router & Loop SHDSL Modems for WAN
• Lease Line & E1 - PRI connectivity
• Application Software for Tele-Calling, Analysis, Supervision and MIS Generation
• Auto Dialer (Predictive & Progressive) for outbound Campaigns & Voice Logging facility
• DOT Licenses for International, Domestic Call Center & Tele-marketing center
• We have software development facility that can support 50 software developer
workstaions, out of that 40 are for developers & remaining 10 are for Quality
Analysts & Consultants
• XtraNet has considerable facility of 250 call center workstations
• We have 10 workstations for System Integrators |