BPO services are focused on improvements in the management of your workplace strategies in the areas of space planning, move management, asset management, facility management technology and facility data change management. BPO allows companies of any size to be more detailed with their clients in specific areas. These services can be viewed in the context of supply chain management in the sense that they are all part of an end-to-end process. The best BPO practices can deliver improved services at reduced costs. · Move management - This practice will help you reduce move, but when you do move, let it be done better, faster, and cheaper. We can help your move management organization leverage information. Move Management also has the ability to take your processes and best practices to help reduce move.  · Space Planning/Programming and project management - This process is designed to optimize your space and follow your standards to provide you with results!  · Data change management - Will maintain your CAD drawings, space occupancy data, tenant information, MEP CAD drawings and other information as a service. Guaranteeing data quality and results that are typically half the cost of the money being put towards your informational budget today. When you are looking at outsourcing all or part of your facility management processes, if you are like others in the same position you are more than likely looking to reduce costs and/or improve services. BPO consultants understands these objectives and feel confident to deliver, for the following reasons: ·   Reducing costs is controlled by two components. First, our best practices honed over the years allow us to deliver value with minimal distractions in the process. We are updating our processes weekly as we learn new techniques and focus expressly upon our core competencies. Secondly, the size of CFI allows flexibility and focus to operate our business on a lower cost-operating model. Your services combined to our environment, typically results in immediate cost savings. ·   When improving services, methodologies and best practices come into play immediately. Views of the BPO market are essentially a supply chain process, which requires and end-to-end view. Understanding of this process allows BPOs to examine services at every step that creates opportunities for continuous improvement. Processes should be constantly measured, assessed and modified. Through the interaction with the end user and balanced scorecard evaluation, value engineering comes into play.

Business Process Outsourcing (BPO)

Data Processing

Organizations need to process a rapidly growing amount of information. Data entry and information processing workers help ensure the smooth and efficient handling of information. By keying in text, entering data into a computer, operating a variety of office machines, and performing other clerical duties, these workers help organizations keep up with the rapid changes that are characteristic of today’s “Information Age.” In addition to the job titles discussed below—such as word processors, typists, and data entry keyers—data entry and information processing workers are known by various other titles, including electronic data processors, keypunch technicians, and transcribers. Word processors usually set up and prepare reports, letters, mailing labels, and other text material. As entry-level workers, word processors may begin by keying headings on form letters, addressing envelopes, or preparing standard forms on computers. As they gain experience, they often are assigned tasks requiring a higher degree of accuracy and independent judgment. Senior word processors may work with highly technical material, plan and key complicated statistical tables, combine and rearrange materials from different sources, or prepare master copies. Most keyboarding is now done on computers that normally are connected to a monitor, keyboard, and printer and may have “add-on” capabilities, such as optical character recognition readers. Word processors use this equipment to record, edit, store, and revise letters, memos, reports, statistical tables, forms, and other printed materials. Although it is becoming less common, some word processing workers are employed on centralized word processing teams that handle transcription and keying for several departments.

Image Scanning, Indexing and OCR

You can convert paper documents into digital images. You benefit by replacing the cumbersome methods of document storage/retrieval and by having instant access to your information. We deliver digital images and index information in formats specified by our customers; most of our customers currently require delivery of TIFF or PDF and JPEG formatted images, typically stored at 200 & 300 dpi. We can deliver virtually all industry standard image formats and can scan images at a resolution of up to 1200 dpi. We also provide additional value-added services like indexing, optical character recognition (OCR), Adobe PDF (Portable document Format) documents and data entry in accordance with the specific customer requirements. We offer most popular file formats and can output your information to a variety of medium.

Data Capturing and Digital Imaging

Our high-quality/high volume production document scanners accurately capture and convert to digital image format a large range of source material including • Text-based documents: whether printed matter or handwritten including, memos, air waybills, surveys, reports, instruction manuals, business cards, index cards, product warranties • Numeric-based documents: financial statements, payroll records, time sheets • Forms based documents: surveys, questionnaires, application forms of any kind (credit-cards, loans, product registration, etc.) • Image based documents: photographs, property details, charts, graphs • Mixed-format documents: bank statements, credit card statements, etc By digitizing your data using document imaging, an exact scan of every original document is stored online (like a very clear photocopy), in addition to making the information searchable and easily retrieved. That way, when you find the information you need, you can print, fax or email the entire page it came from.

Digitisation and Conversion

Using leading-edge technologies and skilled staff, we convert your unstructured data into a variety of useful digital formats:

Training

The Service Provider shall provide necessary training to the persons authorized by the client for using the software utility delivered by the service provider.

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