XtraNet Technologies Pvt. Ltd. is a leading  BPO providing high quality Customer services across all verticals. XtraNet Technologies Pvt. Ltd. is managed by a team of professionals who have put in more than 100-person years in varied industries.

Stringent quality norms and process best practices coupled with state of the art, technology, strategically located delivery centers, complimented by smart people management practices have helped in achieving customer delight leading to client delight

Who we are

XtraNet Technologies Pvt. Ltd. stands among the best BPOs in Madhya Pradesh, providing "Client Delight" by leveraging- State of the Art varied- technology skills, well laid down human policies, vertical centric best practices & above all a team of competent professionals in the management team, with rich & deep domain knowledge.

We are a multi-faceted management group that is engaged in establishing a lead in an emerging business area, which is an outcome of the linkages and converging communication and entertainment technologies. We have a proven track record of over 10 years in building some of Central India’s most successful Joint Venture Partnerships in collaboration with world leaders in cutting edge technologies –Onshore BPO, Mobile VAS etc.

What we do

XtraNet Technologies Pvt. Ltd. provides outsourcing services for setting up contact center which acts as a nucleus for all customer interaction be it Voice or Non voice including white mail, email chat, SMS or Web Interaction.

At the heart of the contact center solution lies an advanced CRM solution bank helping clients to understand their customer’s better, help in better customer classification and need analysis. This is complimented with advanced analytical capability and subject matter expertise in the chosen verticals further helping clients in new product launch, decisions, churn management and in competition combat strategies.

XtraNet Technologies Pvt. Ltd. vision is to be a Customer Life Cycle Management partner providing end to end services including feet on street support. We believe in taking complete accountability for client deliverables.

Our Edge

• Highly experienced Team

• Established Processes for Process Migration and Quality Operation

• Highly skilled IT Team with round the clock operations is able to maintain over 99.5% of Service up Time.

• Ability to add Value to the Processes of the Clients due to total focus on only few Industry Segments.

Inbound Call Center Services

Overview

" Inbound Call Centres Track Calls for Better Service "

Inbound Call Centres are places where companies receive calls having to do with their service or product. They are used for everything from customer service problems to product sales. Many companies go online to find the call Centre information and services that they need.

Inbound Call Centres are the easiest way for companies to be reached by their customers. Customers can talk to representatives directly to get whatever they need. Many companies use the Centres as a spot to make sales and let customers place orders. Other companies use call Centres as places where customers can get help with problems. That could mean either a technical problem with a product or a problem with a reservation for a hotel room.

Our Services and Their Features

XtraNet has acquired excellence in delivering, an enhanced level of customer satisfaction to our clients, by offering superior Inbound Call Center Services. We are committed to endeavor quality performance at any stage and at all times, may it be for attaining productivity through calls or by providing utmost customer satisfaction. Our professional experience has taught us that the success of our outsourcing firm, is the direct result of, our constant focus, on the attainment of core business goals.

XtraNet works in conjunction with companies ranging from small businesses to Fortune 500 companies, creating successful partnerships and marketing formulas, which inturn yield profitable results and success to all the partners associated with us. Our sole purpose is to support our clients and stick to our commitments in order to, not just satisfy, but exceed the expectations.We provide a significant competitive advantage as all our employees are dedicated to achieving the goals, with an unperturbed commitment to quality, and our thorough determination creates optimum conditions which ultimately leads to, success.

Why XtraNet

• Our Inbound Services are designed using latest software programs and infrastructure.

• Call centers team members here are imbibed with the latest selling and cross selling techniques.

• We ensure unsurpassed Inbound Call Quality and handle each call with utmost care, so that repetitive calls can be avoided.

One can count on us for best quality service and maximum customer satisfaction, because we put your customers first.